RETURNS AND EXCHANGE
Items that are not to your liking can be routed within 14 days. Within this period, the products must be received by Ai and Mi. You will then be refunded the full order amount. Only the costs and risks for returning are for the customer's own account.
What do you have to do to return part or all of your order?
If you want to return or exchange a product, please contact us via firstname.lastname@example.org and include the following:
- Your data
- Order number
- Which item(s) you want to return
PAY ATTENTION! Returns that have not been registered will not be processed. If the items do not meet the conditions below, we cannot process the return.
- Item(s) must have been returned to us within 14 days of receipt
- the packing slip is attached
- the item is packed in the original packaging with attached card
- the item is unworn/unused and unwashed
- you have not tried to repair a defect yourself
- SALE ITEMS CANNOT BE ROUTINED / EXCHANGED
As soon as your return has been received, we will confirm it by e-mail. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.
PAY ATTENTION! If the total amount of the order after return falls below the free shipping amount, we will still charge shipping costs. This will be deducted from the amount to be refunded.
Ai and Mi
E. van Dintelstraat 24
3201 KX Spijkenisse